Electronic Point of Sale (EPOS)
Microsoft Certified Retail
Management System Provider
Microsoft Customer Relations Manager (CRM)
All customer focused organisations have some form of Customer Relations Management application to assist with day to day tasks. Microsoft’s CRM product is design to accommodate small to enterprise level organisation that want a company wide application for storing all aspects of their business processes data. This product compliments an EPOS system where customer focus and support is essential to your business plan.
CRM integrates every customer related business process into a unified, user access configurable application. Processes including;
- Account & Contact Management
- Activity & Task Management
- Calendar
- Sales Process Methodology
- Opportunity Management
- Lead Management
- Lead Routing
- Territory Manager
- Competitor Tracker
- Microsoft CRM Sales for Microsoft Outlook Client
- Integration of Microsoft Great Plains
- Sales Literature
- Direct e-mail
- Report Writer
- Notes & Attachments
- Quotas, Orders & Invoices
- Case Management
- Workflow
- Product Catalogue
- Contract Management
- Knowledge Base Management
- Product Catalogue
CRM can be linked to Microsoft Live Communications Server (LCS) to add interactive functionality for real-time text, audio and video based communications. This is by far the largest and most configurable business systems process management application in existence and when linked to LCS it has a usefulness that can not be measured in time saving alone.
To assess these products and appreciate there usefulness we recommend visiting the Microsoft CRM & Microsoft LCS web pages.
